NSPCC
The NSPCC Helpline is for anyone who has concerns about the welfare of a child. The helpline service provides support for adults who are worried about a child, advice for parents and carers, consultations with professionals who come into contact with abused children or children at risk of abuse, information about child protection and the NSPCC. If a translator is required this can be arranged. Support for hard of hearing clients can be found at www.sv2.me.
Phone: 0808 800 5000
Text: 88858
www.nspcc.org.uk
[email protected]
NSPCC – ChildLine
ChildLine is a service for children and young people up the age of 18. The helpline team provide support, counselling and advice and refer children in danger to appropriate sources of help. Young people can contact ChildLine about any problem, including family relationship issues, bullying, school and college, physical abuse, sexual abuse, anxiety, self harm, mental health, sexual identity, sex and relationships, life issues, autism, online and mobile safety, addictions, friends, eating problems, crime and the law, racism, support after ChildLine. Calls are confidential and will not appear on the phone bill, including mobiles. Further support includes online chat and ‘Ask Sam’ problem page
Phone: 0800 1111
www.childline.org.uk
NSPCC female genital mutilation (FGM) helpline – if you are worried about a child at risk or someone who has already undergone FGM
Phone: 0800 028 3550
[email protected]
Gingerbread
Provides support and expert advice to the single parent with the main care of the child. Support includes anything from dealing with a break-up to going back to work or sorting out maintenance, welfare benefits or tax credit issues, contact, employment, education, housing and debt. Advisers will talk through options with callers and send useful information. Free membership scheme for single parents, as well as peer support groups in England and Wales. Run employability programmes to help single parents move back towards work.
Single Parent Helpline: 0808 802 0925
www.gingerbread.org.uk
[email protected]
The Mix
Whether you’re 13, 25, or any age in between, ‘The mix will take of those embarrassing problems, weird questions, and those please-don’t-make-me-say-it-out-loud thoughts we all have. The Mix give you the information and support you need to deal with it all. Because you can. Because you’re awesome. The mix will connect you to experts and your peers who’ll give you the support and tools you need to take on any challenge you’re facing which can be everything from homelessness to finding a job, from money to mental health, from break-ups to drugs. The Mix are a free and confidential multi-channel service. That means that you choose how you access their support, without the worry of anyone else finding out. Whether it be through articles and video content online or phone, email, peer to peer and counselling services – The Mix put the control in your hands. You can even volunteer with them too.
Helpline: 0808 808 4994
themix.org.uk
YoungMinds
Confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child/ young person up to the age of 25.
Phone Parents Helpline: 0808 802 5544
youngminds.org.uk
[email protected]
Say Something Helpline
The Say Something Team provide listening support to young people enabling young people to discuss worries and feelings, obtain advice and pass on concerns around child sexual exploitation anonymously. This service is free, 24 hour and confidential. There is no requirement to provide the Team with your name.
Call or text 116 000 or email 116000@missingpeople.org.uk. It is still possible to text with no credit on your mobile phone. The number will not show up on your bill.
Call or Text 116 000
www.missingpeople.org.uk
[email protected]
PAPYRUS – HOPELINEUK
HOPELINEUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they’re feeling or anyone who is concerned about a young person. HOPELINEUK is free to call and free to text.
Phone: 0800 068 41 41
Text: 07786 209697
www.papyrus-uk.org
[email protected]
Childrens Deaf Helpline
NDCS (National Deaf Children’s Society) UK
Phone: 0808 800 8880
[email protected]
Terrence Higgins Trust – Talksafe2
Provides free face to face, telephone and online counselling by text or email to young people in London with the aim of improving emotional wellbeing. Helping with issues such as bullying, discrimination, family relationships, exam pressures, sexual health, sex, sexuality, depression, divorce, drink and drugs, gangs, puberty, pregnancy and more. Counsellors can provide short term therapy (12 sessions). Interactive website where a young person can also access information. Talksafe also supports young people to become involved with the project as peer mentors. Talksafe also offers schools the opportunity of working with a placement counsellor and can provide services to students on the school site.
Phone: 0207 812 1874
www.talksafe.org.uk
[email protected]
Kooth.com
Kooth.com is an online counselling service that provides vulnerable young people, between the ages of 11 and 25, with advice and support for emotional or mental health problems. Kooth.com offers users a free, confidential, safe and anonymous way to access help.
Centrepoint
Free and confidential helpline providing homelessness advice and support to anyone in England aged 16-25. The Team can also offer advice to people worried about a young person they know. The Centrepoint Helpline can help with issues including sofa surfing, options for when the Council cannot provide support, pregnant women and those with children, non-UK citizens and fleeing violence. The team connects callers to the right services as quickly as possible and can help young people put a plan into action. Calls to 0808 80 numbers are free from landlines and mobiles in the UK.
Phone: 0808 800 0661
centrepoint.org.uk
ProMo-Cymru
Confidential advocacy and advice helpline for children and young people in Wales. Open 24hrs a day, 7 days a week. Contact can be made by phone, email, SMS text and instant messaging. Online chat also available. Can help with issues including family, relationships, bullying, online safety, local services, education, rights, wellbeing and more. Calls to 0808 80 numbers are free to call from landlines and mobile phones within the UK and do not appear on itemised bills.
Phone MEIC Helpline: 0808 802 3456/ Text 84001
www.meiccymru.org
National Association for People Abused in Childhood (NAPAC)
National Association for people abused in childhood. Provide support and information for people abused in childhood and runs a national freephone support line for adults, both male and female, who have suffered any type of abuse in childhood. This could be physical, sexual or emotional abuse or neglect. London based ongoing support group (face to face). Can also direct callers to local area support.
Phone: 0808 801 0331
napac.org.uk
[email protected]
Reunite International Child Abduction Center UK
Phone: (0) 1162 556 234 (Advice Line)
[email protected]
NYAS
The Helpline provides a free single point of access to all NYAS services. Some mobile networks may charge the same as a landline charge to connect to 0808 numbers. Callback available. Team of advisers supporting children, young people, and vulnerable adults to ensure their rights are up held. Welcome enquiries from representatives of children, young people, and vulnerable adult such as professionals, practitioners, family or friends too. Online one-to-one chat facility.
Phone: 0808 808 1001
www.nyas.net
[email protected]
Runaway Helpline
If you are feeling like running away or you are away from home, Runaway Helpline are here to listen.
Call or Text 116 000 or email 116000@www.runawayhelpline.org.uk. Free, confidential, 24/7.
For info about 1-2-1 chat times or to chat live, click the pink chat button.
www.runawayhelpline.org.uk/advice/trafficking/
The Cece Yara Foundation
Confidential and anonymous helpline service providing advice and information to prevent child sexual abuse. The helplines are managed by trained staff who all have experience of listening and talking to children and young people. The Team can help with issues including types of abuse, reporting process after reporting child sexual abuse, immediate and further actions the caller can take such as calling law enforcement, reporting incidents in your locality, options available including referral to follow up services and/or other agencies. Further help includes emotional support as a survivor of childhood sexual abuse with access to appropriate counselling and support.
Phone: 0800 800 8001 (toll free) 0700 700 7001
ceceyara.org
[email protected]
Young Scot
Young Scot is the national youth information and citizenship charity. Provide young people with a mixture of information, ideas and incentives. This is done in a variety of formats including online, social, apps, magazines, and phone. Provide information on a range of issues including health, money, sport, leisure, travel, relationships, education and training, jobs and careers. Contact point for the National Entitlement Card.
Phone: 0808 801 0338
www.youngscot.org
[email protected]
Mermaids UK
Mermaids supports children and young people up to 19 years old suffering from gender identity issues, their families and supporting professionals. Support includes a helpline, email service, direct support, online forums for parents and teens, plus local and national meetings. These services provide a vital lifeline for young people and families searching for support and information. Calls to 0808 80 numbers are free from all landlines and mobiles in the UK and do not appear on itemised bills.
Phone: 0808 801 0400
www.mermaidsuk.org.uk
[email protected]
Muslim Youth Helpline
National helpline providing culturally sensitive support to Muslim youth. Free, non-judgmental emotional support and advocacy. Helpline volunteers respond to telephone calls from vulnerable and distressed young Muslims. The Team offer support and a listening ear and, where necessary, make referrals to specialist agencies and other special support service. Helpline staff can help with issues including relationships, abuse (sexual, physical, emotional), mental health problems, education and employment, social life and identity.
Phone: 0808 808 2008 + live chat
www.myh.org.uk
[email protected]
The National Association for Children of Alcoholics (NACOA)
Free and confidential helpline providing information, advice and support for everyone affected by a parent’s drinking. The helpline is available for children, adults, concerned others and professionals alike and is a safe place to talk. There is no need to provide your name or tell anyone else you are talking to NACOA. You can also talk to the helpline as often as you want. Sometimes writing can help. Email [email protected] or write to Nacoa, PO Box 64, Bristol, BS16 2UH. Children will try to hide family problems from the outside world. Problems include witnessing domestic violence, eating disorders, difficulties at school, developing alcoholism or addiction, trouble with the police. Calls to the helpline are free and will not show up on landline phone bills. Calls from many mobile providers are also free but if your provider charges and you have inclusive minutes you can dial 0117 924 3675 but please be aware this may show up on your bill. Answerphone available when lines are busy.
Phone: 0800 358 3456
www.nacoa.org.uk
[email protected]
Coram Voice
Coram Voice provides Always Heard, the national advocacy safety net and advice service for children and young people who are in need, in care, or leaving the care of Children’s Services. Always Heard offers a single free point of contact for all children and young people in England. Offer independent and expert advice to young people about their rights and assist them to access their local advocacy service. Accept referrals direct from young people, as well as from carers and professionals. Access to LanguageLine with interpreted calls in over 200 languages.
Phone: 0808 800 5792
WhatsApp/SMS: 07758 670369
www.coramvoice.org.uk
[email protected]
Kidscape
Committed to keeping children safe from bullying and child abuse, the helpline offers advice to parents on any concerns about school bullying. The website includes a forum for children to talk about their experiences of bullying, details of courses to help children to cope with bullying and you can order free booklets and leaflets on child safety and the prevention of bullying and abuse.
Phone: 020 7823 5430 Mon-Tue 10am-5pm
kidscape.org.uk
The Hideout
The Hideout is a dedicated website for young people up to the age of 21 where they can find information about relationship abuse and where to get help.
www.thehideout.org.uk
Phone: 0117 317 8750
Stop it Now!
UK & Ireland
Abuse thrives in an atmosphere of secrecy and taboo. The Stop it Now! UK & Ireland campaign aims to stop child sexual abuse by encouraging abusers and potential abusers to seek help and by giving adults the information they need to protect children effectively.
Phone: 0808 1000 900
All calls are confidential
AVA
A national second tier organisation providing training and consultancy on teenage relationship abuse as well as all other forms of violence against women and girls.
www.avaproject.org.uk
Barnardos
Barnardo’s is the largest provider of child sexual exploitation support services in the UK. Staffed by qualified professionals, these services provide a safe and confidential environment where young people can go for help, advice and support. Specialist training is also provided to professionals so they know what signs to look out for.
www.barnardos.org.uk
Phone: 0208 550 8822
Nip in the Bud
Nip in the Bud® was set up to encourage awareness about mental health disorders in young children. If left untreated, they could also develop into serious mental and physical health problems. Nip it in the bud have films to illustrate the behaviours common in different conditions in children, along with explanations and information on how to follow up and get help. The films are accompanied by downloadable fact sheets explaining the symptoms to look out for, to spot early signs of distress which may require further monitoring.
nipinthebud.org
Useful websites for Children and younger people
Beat
Support and information for anyone affected by eating disorders.
Helpline: 0345 634 7650
Youthline: 0345 634 7650